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Frequently Asked Questions
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Yes! Get 3 days of Premium access when you first sign up - just select the free trial plan above and subscribe. Cancel anytime during the trial with no charges. After the trial, you'll be billed automatically if you don't cancel.
We have different refund policies for different subscription types and account statuses. Monthly subscription: Refundable within 24 hours of first purchase. Annual subscription: Refundable within 3 days of first purchase. Fixed 1-year Premium: Refundable within 3 days of first purchase. Lifetime subscription: Refundable within 7 days of first purchase. Please provide reason for refund request. If eligible, our customer support will process within 1-3 business days and notify you. Contact [email protected] for refunds.
Only if you actively subscribed, you can click Order Management in your account, then click Cancel Plan on the billing page. Otherwise, the Premium access given upon registration does not create orders or subscriptions, so you don't need to cancel.
Yes, you can upgrade to lifetime but paid subscription fees are non-refundable. You can upgrade to lifetime anytime to enjoy permanent Premium features.